Delivery Policy
Effective Date: 3 September 2026
This Delivery Policy applies to products purchased from pearlexa.lk for delivery within Sri Lanka. Pearlexa currently uses Citypak as its principal Sri Lankan delivery partner.
1. Delivery Area
Online orders are currently delivered to valid addresses within Sri Lanka. The customer must provide a complete and accurate delivery address and a reachable Sri Lankan mobile number. Some locations may require additional routing time or may be subject to courier-service limitations.
2. Delivery Charges
The applicable delivery charge is shown or calculated during checkout before payment is confirmed. Delivery rates can vary by destination, service level, parcel characteristics or commercial promotions. The checkout amount is the authoritative delivery charge for that order.
3. Dispatch and Estimated Delivery Time
After payment/order verification and fulfilment preparation, Pearlexa hands eligible parcels to Citypak for delivery. Citypak currently states an estimated 1–3 business days for B2C deliveries. This is a courier service estimate rather than a guaranteed arrival deadline. Pearlexa will avoid unreasonable delay and will communicate material fulfilment issues where reasonably possible.
4. Tracking and Delivery Communication
Where tracking is available, shipment information may be sent by Pearlexa or the courier. Citypak currently provides tracking updates by SMS subject to its service conditions. The recipient should keep the delivery number reachable so the courier can coordinate delivery where necessary.
5. Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, the phone number is unreachable, the address is incorrect/incomplete, access is restricted or another recipient-side issue prevents handover, the courier may record a failed attempt and arrange a later attempt or other resolution. Additional charges may apply where repeated delivery or address correction creates additional courier cost; we will communicate such charges before proceeding where applicable.
6. Inspecting the Parcel
If the parcel appears materially damaged at handover, photograph the package where possible and contact Pearlexa promptly. If the product inside is damaged, incorrect, incomplete or defective, follow our Returns & Refunds Policy.
7. Delays Outside Reasonable Control
Delivery may be affected by severe weather, flooding, road closures, public holidays, industrial action, security restrictions, courier network interruptions, remote-area routing or other circumstances outside Pearlexa's reasonable control. We will work with the logistics provider to resolve delayed shipments.
8. Address Changes and Cancellation
Contact us immediately if you need to correct a delivery address or cancel an order. We can usually make changes only before the order has been dispatched. See our Cancellation Policy.
9. Delivery Support
Pearlexa Pvt Ltd
Company No. PV 00354432
76/G, 2nd Lane, I. Jothipala Mawatha,
Malabe 10115, Western Province, Sri Lanka
Phone: +94 70 177 3290
Email: sales@pearlexa.com